Privacy Policy
Effective Date: 27 September 2026
1. Introduction
Gleamora ("we", "our", or "us") is an Australian online store specialising in pet products and accessories. We operate our online store through Wix and use a drop shipping business model to fulfil customer orders.
We respect your privacy and are committed to protecting the personal information you provide when using our website.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, place an order or contact us.
By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy.
2. Information We Collect
When you visit or make a purchase through our website, we may collect the following types of personal information:
Personal and Contact Information
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Full name
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Email address
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Telephone number
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Billing address
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Shipping and delivery address
Order and Transaction Information
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Products purchased
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Order numbers and purchase dates
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Transaction amounts and payment status
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Shipping and delivery details
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Refunds, returns and customer service records
Payment Information
Payments are processed through third-party payment providers, including PayPal and credit or debit card payment processors.
We may receive information such as payment confirmations, transaction references and payment status.
We do not intentionally store complete credit or debit card numbers or card security codes on our own systems.
Technical and Website Information
When you visit our website, certain information may be collected automatically, including:
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IP address
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Browser type and device information
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Pages visited and website interactions
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Date and time of visits
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Referring websites
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Cookie and analytics data
Information You Provide Voluntarily
If you contact us by email or through our website, we may collect the information you provide, including your name, email address and the contents of your enquiry.
3. How We Collect Your Information
We may collect personal information:
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Directly from you when you place an order or contact us.
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Automatically through cookies and similar technologies.
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Through payment providers when you complete a transaction.
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Through dropshipping suppliers and delivery providers when necessary to fulfil your order.
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Through our website platform and other service providers.
We aim to collect only the information reasonably necessary to operate our business and provide our services.
4. How We Use Your Information
We use your personal information for the following purposes:
Order Processing and Fulfilment
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Process and confirm purchases.
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Arrange order fulfilment through our dropshipping suppliers.
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Provide shipping details to suppliers and delivery providers.
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Arrange delivery to your nominated address.
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Send order confirmations and tracking updates.
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Process refunds, returns and exchanges.
Customer Service
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Respond to enquiries and complaints.
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Assist with orders, payments and delivery issues.
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Provide information about our products and services.
Website Operation and Improvement
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Maintain and improve our website.
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Monitor website performance.
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Understand how visitors interact with our store.
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Identify technical issues and potential security threats.
Marketing and Promotions
Where permitted by applicable law, we may use your contact information to send promotional emails, special offers and product updates.
You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
Legal and Business Obligations
We may use your information to comply with applicable laws, maintain business records, prevent fraud and resolve disputes.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels and similar technologies to improve functionality, analyse website traffic and support marketing activities.
Cookies are small text files stored on your device when you visit a website.
We may use the following types of cookies:
Essential Cookies: Necessary for website functionality, shopping cart features, checkout and security.
Functional Cookies: Help remember your preferences and improve your browsing experience.
Analytics Cookies: Help us understand how visitors use our website and identify opportunities for improvement.
Marketing Cookies: Where enabled, may be used to measure advertising performance and support relevant marketing activities.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.
6. Sharing Your Personal Information
We may share your personal information with third parties where reasonably necessary to operate our business and fulfil your orders.
These third parties may include:
Wix
Our online store is hosted and operated through Wix, which provides website hosting, e-commerce functionality and related services.
Wix may process personal information on our behalf and may use service providers located outside Australia.
Drop shipping Suppliers
We may share relevant customer information with our drop shipping suppliers to fulfil and deliver orders.
This may include your name, delivery address, contact details where required, and the products you have purchased.
Our suppliers may be located in Australia or overseas.
We share only the information reasonably necessary to fulfil your order and provide related services.
Payment Providers
We use third-party payment providers, including PayPal and credit or debit card payment processors, to process transactions.
These providers may collect and process payment information in accordance with their own privacy policies.
Shipping and Delivery Providers
We may share relevant information with couriers, postal services and logistics providers to arrange delivery of your purchases.
Other Service Providers
We may use third-party providers for website analytics, marketing, customer communications, security and technical support.
These providers may process personal information as necessary to provide their services.
Legal Disclosures
We may disclose personal information where required or authorised by law, including to relevant government authorities or law enforcement agencies.
We do not sell your personal information to third parties.
7. International Data Transfers
Some of our service providers, including Wix, payment processors and dropshipping suppliers, may operate outside Australia.
As a result, your personal information may be transferred to, stored in or processed in other countries.
The countries involved will depend on the service providers and suppliers used to process your order.
Overseas recipients may be subject to privacy laws that differ from those in Australia.
We take reasonable steps to work with reputable service providers and protect personal information when it is shared internationally.
8. Data Security
We take reasonable steps to protect personal information from unauthorised access, misuse, loss, interference, modification or disclosure.
These measures may include using secure website technologies, limiting access to personal information and working with reputable service providers.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted to or stored by our website or third-party providers.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including order fulfilment, customer service, business administration and legal compliance.
For example:
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Order records: Retained for the period necessary to manage purchases, returns, refunds and applicable recordkeeping obligations.
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Customer communications: Retained for as long as necessary to respond to enquiries and resolve disputes.
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Marketing information: Retained until you unsubscribe or the information is no longer required for marketing purposes.
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Technical information: Retained according to operational requirements and the policies of relevant service providers.
When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it, unless we are legally required to retain it.
Third-party service providers may retain certain information in accordance with their own retention policies and legal obligations.
10. Your Privacy Rights
We aim to handle personal information responsibly and respect your privacy rights under applicable law.
Depending on the circumstances, you may request to:
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Access personal information we hold about you.
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Correct personal information that is inaccurate, incomplete or out of date.
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Request deletion of personal information, subject to legal and business recordkeeping requirements.
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Unsubscribe from marketing communications.
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Raise concerns about how your personal information is handled.
We may need to verify your identity before processing certain requests.
We will consider and respond to requests within a reasonable period, subject to applicable legal requirements.
Please note that we may need to retain certain information to comply with legal obligations or resolve disputes.
11. Privacy Complaints
If you have concerns about how we collect, use, store or disclose your personal information, we encourage you to contact us so we can investigate and address your concerns.
You can contact us using the details provided in the Contact Us section below.
If the Australian Privacy Act 1988 applies to our business and you are dissatisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
The OAIC is Australia's national privacy regulator.
You can find further information or submit a complaint through its official website:
The OAIC's ability to investigate a complaint will depend on whether the relevant organisation and conduct fall within its jurisdiction.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
These websites operate independently of Gleamora and may have their own privacy policies and data-handling practices.
We are not responsible for the privacy practices of third-party websites that we do not control.
We encourage you to review their privacy policies before providing personal information.
13. Children's Privacy
Our website is not intended to knowingly collect personal information from children in circumstances where parental consent or other legal requirements apply and have not been satisfied.
If you believe that a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, service providers or applicable legal requirements.
Any updates will be published on this page, together with a revised "Last Updated" date.
We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact us.
Business Name: Gleamora
Location: Australia
Email: gleamoraco@gmail.com
We will make reasonable efforts to respond to your enquiry and address your concerns.